 Sun
Support Contract FAQ's
Does
SSC offer on-site support for my enterprise class servers?
Yes. As a national provider
of Sun Support, we cover over 90% of the US and have a presence
in every major US city!
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How
do I initiate a support call?
Very simple. The support
documentation package that you received upon initiation of the
support agreement has the toll-free number you can call as well
as an overview of how a support call progresses. Have a
question now? Contact
Us!
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My
Manufacturer direct contract is expiring. What steps to I need
to take?
We make the
process simple. We'll general information like the type
and number of servers/workstations and associates serial
numbers. We'll then provide you with a written cost
estimate that you can issue a PO toward.
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Do
you support EOL and older hardware?
In a word-
YES! Whether you have the latest in Sun Microsystems technology
or second generation gear, we are committed to offering you
support for your entire Sun installation!
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Will
my support costs rise dramatically on my older Sun hardware?
No. As an
independent provider of on-site support, we have no vested
interest in increasing your ownership costs on older
hardware. In fact, by extending the support coverage to
second and third generation Sun Microsystems hardware, we
provide an affordable venue for you to maximize the useful life
of the hardware- DRAMATICALLY LOWERING your total cost of
ownership!
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My
servers have multiple contract expiration dates. Can you make my
life easier?
Yes. Simplicity
of contract administration had been one of our goals. We know
your time is valuable. We can offer a single support
agreement with a single renewal date.
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Can
you offer support upgrades to new Sun Microsystems hardware?
Yes. In
addition to covering your existing hardware, we can offer uplift
pricing to new hardware at a savings to you.
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My
data center has other platforms. Do you offer support for other
manufacturers?
Yes. We
offer support for Sun, HP, IBM and other manufacturers. By
engaging a single source of support for all your hardware, we
can offer you a significant soft dollar savings as you will have
a single point of contact for all your support needs
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I
still have questions, who do I contact?
We invite you to
call us toll-free at 614-717-9285. We'll be glad to help!
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