Sun Support Plan Options

With the level of support often varying within a single data-center, we have a full range of support options to meet your needs 

Critical Plus-High Availability Support

Ideal for systems and applications that are critical to your organizations infrastructure. This program provides an on-site engineer within 4 hours, 7 days a week, 24 hours a day to ensure a quick recovery in case of system failure. Program includes 7 x 24 on-site support. Options include on-site spares kits and 2 hour response time.

Critical Business Week High Availability Support

For systems support through the business week. This program provides 5 x 24 Monday through Friday support with optional spares on-site for the high availability applications support. Service level includes 5 x 24 on-site, Monday though Friday with optional spares on-site

Elite Standard System Support

Perfect for systems and applications in need of standard 8 x 5 Monday through Friday support with  8am to 5pm on-site support, Monday through Friday.  Optional Spares On-Site

Shared Self-Maintenance

The ideal solution for the sophisticated user who can perform the on-site maintenance task on their own. This program provides technical support and training, with guaranteed replacement part delivery. Next Day Parts Delivery, Optional Spares On-Site

 

For more information and a services quote, please Contact Us. 

 

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Sun Support Contracts