About Sun Support Contracts by TERiX Computer Company

We are committed to providing the highest level of Sun Microsystems  support available today. We are an industry leader providing on-site maintenance and services on Sun™ workstations and servers.

We  provide through our Help Desk Solaris OS Support Programs to round out our service offering on Sun and Embedded Sun products to its contract customers.

• Help Desk Support 
• Toll free telephone number
• Direct access to level 3 software engineers
• 7 x 24 x 365 contracts
• 8 x 5 contracts

OEM Trained Software Support Engineers (SE)

Level 1: provides basic system administration support with trouble shooting of operating system problems
Level 2: provides advanced systems administration support 
Level 3: provides kernel level support
Level 4: provides custom patch support with Terix access to SUN for end resolution of specific problems

FTP Site Access

Transfer of all Solaris error logs and core files for SE review
Download of all level 3 and 4 support information

We offer our customers the ability to mix and match different level of hardware support and software support to meet systems individual service requirements. We also offer software only contracts for Solaris support.

For more information and a services quote, please Contact Us. 

 

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Sun is a registered trademark of Sun Microsystems™, Inc.” Terix Computer Service has no affiliation with Sun Microsystems.