Multiple Sun Microsystems Support Plan Options

Every IT organization has it's own unique support needs. At Sun Support Contracts, we offer Service Level Agreements that equal or exceed the level of manufacturer direct plans. Most importantly we can do this at a fraction of the price- You SAVE, and save big!
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Who's Using Sun Support Contracts?

As a national provider of on-site and remote support for your Sun Microsystems™ server and workstation class hardware, we are well positioned to offer our world class support to both organizations with multiple data-centers as well as companies with a single facility.

SUN In The News

3:47 PM EDT Tue. Jul. 27, 2004. Sun Microsystems on Tuesday officially unveiled plans to ship a version of its Java Enterprise System on Windows and HP-UX starting next year. Sun also introduced a promotion around JES, which includes a host of Java software, that offers a free server and technical support to customers as part of its continued push to distribute its software stack.

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Web Site Terms of Use

About Sun Support Contracts by Terix Computing

We are committed to providing the highest level of Sun Microsystems support available today. We are an industry leader providing on-site maintenance and services on Sun™ workstations and servers.

We provide through our Help Desk Solaris OS Support Programs to round out our service offering on Sun and Embedded Sun products to its contract customers.

	Help Desk Support
	Toll free telephone number
	Direct access to level 3 software engineers
	7 x 24 x 365 contracts
	8 x 5 contracts

OEM Trained Software Support Engineers (SE)

Level 1: provides basic system administration support with trouble shooting of operating system problems
Level 2: provides advanced systems administration support
Level 3: provides kernel level support
Level 4: provides custom patch support with Terix access to SUN for end resolution of specific problems

FTP Site Access

Transfer of all Solaris error logs and core files for SE review
Download of all level 3 and 4 support information

We offer our customers the ability to mix and match different level of hardware support and software support to meet systems individual service requirements. We also offer software only contracts for Solaris support.